Frequently Asked Questions

  • What is medical cannabis?
    The term “medical cannabis” is used to describe products derived from the whole cannabis plant or its extracts containing a variety of active cannabinoids and terpenes. Patients take these products for medical reasons after obtaining medical documentation from their healthcare practitioner.
  • What symptoms or conditions is medical cannabis used to manage?
    • Chronic Pain
    • Cancer
    • Gastrointestinal issues
    • Sleep disorders
    • Anxiety/Depression
    • Fibromyalgia
    • Multiple Sclerosis
    • Migraine Headaches
    • Epilepsy
    • Spinal Injuries
    • PTSD and more
  • Am I eligible for medicinal cannabis?
    With or without a doctor’s referral, cannabis may be prescribed if you are suffering from relevant symptoms or conditions. Book an appointment with one of our physicians to find out if cannabis is the right option for you.
  • How do I book an appointment?
    You can book an appointment at CannaWay Clinic through your family doctor, or you can simply book your appointment online. Once you have sent a request for an appointment, our receptionist will get back to you in the next two business days to confirm your appointment date and time.
  • What do I need to bring to my first appointment?
    Please bring your provincial health plan card (ex. OHIP) as well a list of medications that you are currently taking for the physician to provide a comprehensive assessment.
  • How long will my appointment be?
    Your first appointment will take approximately 30 minutes. We ask that you arrive 15 minutes before your scheduled appointment time. You will first be assessed by a physician and then you will meet with a cannabis counsellor who will help you place your cannabis order and navigate recommended intake methods and any restrictions specific to your needs.
  • Do I get to take my medication home today?
    Cannabis products are strictly regulated by Health Canada and only Licensed Producers may sell directly to patients. Therefore, CannaWay cannot legally sell you products directly. Your cannabis counsellor will fax your documents directly to the Licensed Producer of your choice and they will be in touch with you in 1 to 3 business days. Once you receive the information from the Licensed Producer, you may purchase product through their website or over the phone. If you do not hear from your Licensed Producer within one week, please call to inform us.
  • How will I receive my medication?
    Once you have placed an order with a licensed cannabis producer, it will be mailed to your door within one to three days. Cannabis is not sold on-site.
  • How should I store my medical cannabis?
    Store your medical cannabis in a cool, dry place. Please keep your medication out of reach of children.
  • How can I take my medical cannabis?
    Cannabis can be smoked, vapourized or taken orally. We recommend taking cannabis oil directly under the tongue (sublingually) or you can mix cannabis oil with fatty foods (like yogurt, honey or in a smoothie) to help disguise the taste. Please do not mix your oil into liquids such as water, juice, coffee or tea. We recommend using a vapourizer if using cannabis flower.
  • Can I keep taking my current medications?
    Please ensure that we are aware of all medications that you are currently taking. Unless advised otherwise, you should continue to take your current medications. Over time, you may find that you can reduce use of other medications as the cannabis product becomes part of your routine. For example, you may be able to take less ibuprophen for pain. Please do not stop any medications unless advised.
  • Do I have to inhale smoke?
    There are many intake methods beyond smoking such as ingesting cannabis oil or cannabis vapour. Health Canada recommends using a vaporizer, a device that converts cannabis into vapour for inhalation. Our counsellors will help determine what intake method will be most effective for you.
  • When should I take my cannabis oil?

    The general rule of thumb is start low and go slow. Please refer to the dosing schedule provided by your CannaWay Counsellor.

    One Daily Dose: Unless given other instruction, take your cannabis oil 2 to 3 hours before your usual bedtime, at the same time every night. Document how you feel before and after each dose to manage your results (ex. Better sleep). Increase your dose slowly as indicated by your dosing schedule.

    Two Daily Doses: Unless given other instruction, take your cannabis oil 2 to 3 hours before your usual bedtime, at the same time every night. As dosing increases, incorporate your second dosage in the morning within 20 minutes of eating breakfast. Try to take both doses around the same time each morning and evening. Document how you feel before and after each dose to manage your results (ex. Better sleep).

  • What are the main active ingredients?

    The chemical ingredients in cannabis are called cannabinoids. The two main therapeutic cannabinoids are THC and CBD.

    THC: Tetrahydrocannabinol is a partial agonist of the CB1 and CB2 receptors. It is psychoactive and produces the euphoric effect.

    CBD:Cannabidiol has a weak affinity for CB1 and CB2 receptors and appears to exert its activity by enhancing the positive effects of the body’s endogenous cannabinoids.

  • What costs are associated with CannaWay Clinic?
    All costs associated with your appointment at CannaWay Clinic are covered by your provincial health insurance plan (ex. OHIP). The cost of your cannabis will vary depending on the type of product that you are advised to order. In some circumstances, insurance companies may cover some of the cost of your cannabis. Additionally, Canadian veterans and RCMP employees may receive additional coverage. Contact your insurance provider for complete details.
  • What if I can’t afford to purchase the products?
    Start by ensuring you do not have a medical expense component in your health insurance plan that may be able to cover some costs. Next, find out if the licensed producer you are interested in has a compassionate pricing program. Many licensed producers offer up to 25% off for low-income patients. Talk to your cannabis counsellor if you need assistance exploring cost-effective options.
  • Can I drive when taking my medication?
    It depends on the treatment you have been prescribed, the practitioner will determine this at your appointment. As a rule of thumb, don’t drive while feeling intoxicated.
  • Can I travel with my medication?
    You can travel anywhere in Canada with your medical cannabis. Please call your airline to confirm their advised instructions. Arrive early and be prepared to show your medical documentation. At this time, you cannot take your medical cannabis on international trips.
  • Can I register with more than one LP?
    Your medical document, similar to a traditional prescription, may only be used to register with one Licensed Producer. If you wish to register with another Licensed Producer due to product availability, you can request an additional medical document or may cancel your registration with the original Licensed Producer and send the original medical document to a new Licensed Producer.
  • Can I have a copy of my medical document?
    For insurance purposes, you may be provided a copy of your medical document. Please be advised that the document will be stamped as a copy, as the Licensed Producer whom you are registered with must retain the original document.
  • Where can I find more information regarding medical cannabis?
    You can find more information on Health Canada’s website: